Showing posts with label doing business in India. Show all posts
Showing posts with label doing business in India. Show all posts

Friday, February 25, 2011

Doing Business In India: Changing Face Of Terrorism

Corporate India and The Changing Face of Terrorism


The following is an excerpt from a report by KPMG India, discussing changes in corporate policy following the recent terrorist attacks in Mumbai, India.


To hear the excerpt, presented by the editor of Doing Business In..., The Global Business Professor, please click on the image below.



Terror, terrorism, terrorist - the dictionary tells us that the words are rooted in fear and India, the emerging economic superpower, is waking up to certain hard realities. We were recently witness to how terrorism, equipped with the latest communications technology and firepower can disrupt our lives and businesses.

The recent terrorist attacks have forced corporate cultures to transform dramatically, from a business-as-usual approach to the one in which security issues have come to the forefront. Although the fight against terrorism might be seen primarily as the role of the government; with corporate assets and executives becoming vulnerable, organizations can no longer live in a belief  that security is a state responsibility. They will have to assume accountability for the security of their premises and personnel.

But where do corporates begin their defense? The answer is found in how the terrorists attack.  While the gravity of the attacks has variated, what is significant to note is that this new kind of terrorism is very different in form, motive, and scale from what we have experienced decades ago.

The read the report in its entirety, please follow the link to Doing Business In India: Corporate India and The Changing Face Of Terrorism.

Wednesday, November 24, 2010

Doing Business In India: Building Customer Loyalty

A Passage To India
In an article that appeared in the January, 2009, issue of Outlook, Accenture's Journal of High Performance Business, Armen Ovanessoff and Anish Gupta discuss how to secure customer loyalty in a strange and culturally diverse environment.

For an excerpt of the article, read by the editor of Doing Business In..., The Global Business Professor, please click on the image below.


Elusive Advantage

In a multi-polar world, where product features and price advantages can be quickly replicated, a company’s best source of sustainable competitive advantage—the essence of high performance—may be the quality of the customer experience it can deliver. But how can outsiders develop the customer intimacy that informs this experience and secures customer loyalty in a huge land of multiple markets, more than 18 different languages, 1,600 dialects and a patchwork of diverse climates, local regulations, customs and cultures that are held together—precariously—by a severely strained rail network and poorly maintained roads?

The answer, as more and more global companies are discovering, is to become an insider. At its most basic, this means recognizing Indian sensibilities and learning to respect and accommodate them.

Entire Article: Doing Business In India: A Passage To India: Building Customer Loyalty